Our Privacy Policy


At Genova Wellness Inc., we are dedicated to protecting the privacy and confidentiality of your personal health information. This privacy policy outlines how we collect, use, store, and safeguard your personal health information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other Canadian privacy laws. By using our services, you consent to the practices described in this policy.

  1. Information We Collect

    We collect personal health information (PHI) to provide you with the best possible care, support, and wellness services. The types of information we may collect include:

  • Personal identification information: Name, address, phone number, email address

  • Health and medical information: Medical history, health conditions, medications, allergies, fitness routines, and nutrition habits

  • Lifestyle information: Sleep patterns, stress levels, mental health data

  • Other information: Any additional information you provide during consultations, assessments, or communications

  1. How we use and store your information

We collect, use, and store your personal health information for the purpose of providing tailored wellness services. Specifically, we use your information to:

  • Create personalized wellness plans and strategies.

  • Track progress toward your health goals.

  • Provide follow-up care and recommendations.

  • Communicate with you about appointments, services, and wellness updates.

  • Comply with legal, regulatory, and business requirements.


Storage & Security of Your Information:
Your personal health information is securely stored in Practice Better, a PIPEDA-compliant platform that meets the highest standards of security for personal health data. Practice Better is a Canadian service provider that adheres to both PIPEDA regulations and industry best practices to protect your health information. The platform uses strong encryption methods, secure cloud storage, and access control measures to ensure your data is safe.

  1. Sharing and Disclosure of Your Information

We will not disclose you personal health information to third parties unless:

  • With your consent: We may share your health information with other healthcare providers, wellness professionals, or third parties only when you have provided explicit written consent.

  • Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or as part of an investigation by regulatory authorities

  • Business Associates: We may share your information with third-party service providers that assist in our operations (such as IT, billing, or administrative support). These business associates are required by law to maintain the confidentiality of your data and comply with PIPEDA standards

We will never sell your personal health information to third parties for marketing purposes

  1. Your Rights Regarding Your Information

Under PIPEDA, you have the following rights regarding your personal health information:

  • Access: You can request access to your personal health records stored with us at any time

  • Correction: You may request corrections to any information you believe is inaccurate or incomplete

  • Withdrawal of consent: You have the right to withdraw consent for the collection, use, or disclosure of your personal health information at any time, subject to legal or contractual restrictions

  • Privacy preferences: You may request restrictions on how your health information is used or disclosed, and you can request to be contacted in a specific way (e.g., email, phone, or mail)

To exercise any of these rights, please contact us at [email protected]

  1. Data Security

We are committed to maintaining the confidentiality, integrity, and security of your personal health information. To ensure the protection of your data:

  • Encryption: All personal health information stored in Practice Better is encrypted both in transit and at rest

  • Access Control: Only Authorized personnel who need access to your health information to provide care and services will be granted access

  • Regular Security Audits: Practice Better undergoes regular security audits and vulnerability testing to ensure that your information is protected from unauthorized access, alteration, or disclosure

In the unlikely event of a security breach involving your personal information, we will notify you in accordance with applicable privacy laws

  1. Retention of Your Information

Your personal health information will be retained for as long as necessary to provide the services you have requested and to meet legal, regulatory, or business requirements. We may also retain your data to support ongoing care or to comply with tax or other regulatory obligations.

If you would like your information to be deleted or anonymized, please contact us and we will make reasonable efforts to accommodate your request, subject to legal and contractual requirements

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates occur, the revised policy will be posted on our website, and the Effective Date at the top of the policy will be updated. We encourage you to review this policy periodically to stay informed about how your personal health information is being protected

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal health information, please contact us at:

Genova Wellness Inc.

Email: [email protected]

Acknowledgement and Consent

By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us directly. Your privacy and the security of your health information are important to us.

Thank you for trusting Genova Wellness Inc. with your health and wellness journey. We are committed to providing you with the highest standards of care while ensuring the protection of your personal health information in compliance with PIPEDA.

This Privacy Policy is designed to comply with PIPEDA and ensure that your personal health information is protected with the highest standards of security, confidentiality, and transparency. Practice Better is a PIPEDA-compliant platform, which further ensures that your data is handled responsibly and in compliance with Canadian privacy laws

Image

Innovation

Fresh, creative solutions.

Image

Integrity

Honesty and transparency.

Excellence

Excellence

Top-notch services.

FOLLOW US

COMPANY

CUSTOMER CARE

Copyright 2025. Genova Wellness Inc. All Rights Reserved.